ARTICLE 1Object of the contract

With these general conditions of sale, VIOLA SRL sells and the CUSTOMER remotely purchases the material goods indicated and offered for sale on the website

The contract is concluded exclusively through the internet, by the CUSTOMER accessing the address and placing a purchase order according to the procedure provided by the site itself.

The Customer undertakes to read these general conditions of sale before confirming their order.


ARTICLE 2 Pre-contractual information for the consumer – art. 49 of Legislative Decree 206/2005

Before concluding the purchase contract, the CUSTOMER examines the characteristics of the goods which are illustrated in the individual product sheets at the time of choice by the CUSTOMER.

Before the conclusion of the purchase contract and before the validation of the order with payment obligation, the CUSTOMER declares to be informed about:a:

– The total price of the goods including taxes, with details of shipping costs and any other costs;


  • Payment methods;
  • The deadline within which VIOLA SRL undertakes to deliver the goods
  • The conditions, terms and procedures for exercising the right of withdrawal and making the return;


ARTICLE 3 Product availability

Product availability refers to the actual availability at the time the CUSTOMER places the order. This availability must however be considered purely indicative because, due to the simultaneous presence on the site of multiple users, the products could be sold to other CUSTOMERS before the order is confirmed.

Even following the sending of the order confirmation email sent by VIOLA SRL, cases of partial or total unavailability of the goods may occur. In this case, the order will be automatically corrected with the elimination of the unavailable product and the CUSTOMER will be immediately informed via e-mail.

If the CUSTOMER requests cancellation of the order, terminating the contract, VIOLA SRL will refund the amount paid within 24 hours from the day on which VIOLA SRL became aware of the Customer's decision to terminate the contract.


ARTICLE 4 Terms of payment

Any payment by the CUSTOMER can only be made by means of the credit cards indicated on the website, with the Paypal payment method and by cash on delivery with direct cash payment to the TNT/UPS courier who delivers the products purchased for equal amounts or less than 999.99..

Communications relating to payment and the data communicated by the CUSTOMER when this is made take place on special protected lines. The security of credit card payments is guaranteed through Nexi certification



All sales prices of the products indicated on the website are expressed in Euros and include VAT for the Italian and European markets (countries included: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland , France, Germany, Greece, Hungary, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovak Republic, Slovenia, Spain, Sweden and the United Kingdom) while for the non-EU market the prices indicated do not include VAT..

The CUSTOMER accepts VIOLA SRL's right to modify its prices at any time, however the goods will be invoiced on the basis of the prices indicated on the site at the time of order confirmation.

In the event of an IT, manual, technical or error of any other nature which could lead to a substantial change, not foreseen by VIOLA SRL, in the public sale price, which makes it exorbitant or clearly negligible, the purchase order will be considered invalid and canceled and the amount paid by the CUSTOMER will be refunded within 24 hours from the day of cancellation.


ARTICLE 6Duties and taxes

The CUSTOMER assumes responsibility for ensuring that the product is legally imported into the destination country. When placing an order on the website, the recipient becomes the importer and must comply with all the rules and laws of the destination country. Orders shipped to countries outside the European Union may be subject to import taxes, duties and taxes in the destination country. The recipient of an international shipment may incur the above taxes, duties and taxes, which are applied once the package reaches


CONTRIBUTIONS: State aid and government aid minimis received by our company are contained in the National Register of State aid referred to in art. 52 of Law 234/2012.