VIOLA Srl ships to Italy and Europe via TNT, BARTOLINI, FEDEX and DHL, non-European countries via FEDEX or DHL. In accordance with international Import/Export laws, the shipped goods are accompanied by an official invoice in which the total value of the purchased goods is declared in Euros. The invoice shows the value of each single item purchased.

VIOLA Srl cannot be held responsible for delays in shipments caused by weather conditions, international customs issues or other circumstances beyond its control.

Orders relating to available goods, subject to confirmation of the availability of the goods and verification of the bank transaction, are shipped the day following receipt of the order. The amount of transactions made by credit card is charged immediately when the order is processed. In all cases, VIOLA Srl reserves the right to postpone the shipment if the order cannot be shipped for reasons beyond its control. Please note that during promotions and sales there may be delays in shipping.


If for any reason, an order is not delivered to the Customer's address due to lack of cooperation on the part of the customer (wrong telephone number, wrong address, absent address, non-compliance with import regulations) the courier will make at least a second attempt; if the package is not successful, it will be sent back to Viola srl which, once received the package, will immediately refund it.