If For Any Reason The Customer Should Not Be Satisfied With Your Order, Items Can Be Returned For Size Or Color. The Refund Can Be Requested Within 14 Days From The Date Of Delivery Of The Goods.

- Viola Srl Will Not Accept Exchanges Or Returns Of Items Damaged Or Used (Unless It Is A Manufacturing Defect).

- The Consumer Customer Is Solely Responsible For The Decrease In Value Of The Goods Resulting From The Handling Of The Goods Other Than What Is Necessary To Establish The Nature, Characteristics And Functioning Of The Goods.
< / P>

- To Change An Article With Another, You Will Need To Return It For A Refund And Then Make A New Purchase.

To Proceed To Made Be Necessary To Follow The Steps Below:

  1. Send Mail To Customercare@Viola1964.Com Specifying Whether You Want To Change Size, Color Or Receive A Refund.
  2. Viola1964.Com May Request, If Deemed Necessary, A Photograph Of The Product To Check Its Status In Order To Accept Or Not Accept The Return.
  3. The Head Must Be Returned Intact, In The Same Condition It Was Delivered: There Must Be No Sign Of Wear, Stains Or Damage Of Any Kind And, If It Was Shoes, Must Not Appear Marked In Any Way, Soles Included.
  4. The Boss Made It To Be Returned And Possibly Packed In The Same Packaging In Which It Was Delivered.
  5. The Customer Is Free To Use Its Own Courier And In This Case, The Customer Assumes Full Responsibility Of The Shipment, Also In This Case, No Charges Will Be Deducted From The Final Payment.
  6. The Return Is Not Free, € 5 Will Be Deducted From The Final Payment For Orders From Italy, € 15 For Orders Received From Europe And 30 € For Orders Received From Non-European Countries.
  7. You Can Make Free Change Numbers If This Is Available.