• Shipping And Delivery

    Viola Srl Ships In Italy And Europe Through Tnt, Fedex And Ups, Extra-European Countries Via Ups. In Accordance With International Rules Of Import / Export, The Goods Shipped Is Accompanied By An Official Invoice In Which Said The Total Value Of Goods Purchased In Euro. The Invoice Shows The Value Of Each Item Purchased.

    Viola Srl Can Not Be Held Responsible For Shipping Delays Caused By Weather Conditions, International Customs Issues Or Other Circumstances Beyond Its Control.

    The Orders Relating To The Goods Available, Subject To Confirmation Of Availability Of Goods And Verification Of Bank Transaction, Are Shipped The Day After Receipt Of Order. The Amount Of Transactions Made By Credit Card Is Immediately Charged When The Order Is Processed. In All Cases, Viola Srl Reserves The Right To Postpone The Delivery If The Order Can Not Be Dispatched For Reasons Beyond Its Control. Please Note That During Promotions And Balances May Be Some Delays In Shipment.

    Non-Delivery

    If For Any Reason An Order Is Not Delivered To The Address Of The Customer For Non-Cooperation By The Customer (Wrong Phone Number, Wrong Address, Absent Address , Failure To Comply With Import Regulations) The Courier Least A Second Attempt; Should They Not Be Successful The Package Will Be Sent Back To Viola Srl ​​Who Once Received The Package We Will Refund Immediately.

  • Refunds

    Usually We Work And Accept The Return Within 3 Working Days From The Date Of Delivery To Our Warehouse. In Peak Times It Can Take Up To 7 Working Days. After The Acceptance Will Perform Immediately Refund And Send You An Email Confirmation.

    The Repayment Time Varies Depending On The Chosen Payment Method:

    Credit Card : Our Bank Will Refund Within 7 Working Days From E-Mail Confirm Acceptance Reso. The Time It Takes To See Your Refund On Your Account Depends On The Institute Of Paper Output

    Paypal : The Reimbursement Will Be On The Paypal Account Within 24 Hours By E-Mail Confirm Acceptance Reso

    Cash On Delivery : The Refund Will Be Made By Bank Transfer In A Bank Or Post Office Account To Be Indicated During The Return Procedure. From The Amount Refunded Will Be Deducted 5 Euros Equal To The Cost Of Service "Mark", The Amount Will Appear On Your Statement Within 10 Working Days From E-Mail Confirm Acceptance Reso.

  • Return Policy

    You Can Send Your Only Made By The Country In Which You Placed Your Order.

    The Product To Be Returned Must Be Reinserted In Our Shipping Box (Or Another Box Is Fine) To Be Closed With Tape.

    If Your Return Does Not Meet The Conditions Listed, The Package Will Be Sent Back To You And Your Refund Will Be Made, And When The Return Will Accept The Refund Will Be Made And You'Ll Get A Confirmation Email.

    Should Be At Least Provided A Boss Previously Accepted For The Reasons Stated Above, The Repayment Will Be Deducted An Amount Equal To 5 € Of Expenditure Made In The Event That However It Is Accepted The Return Itself.

  • BRAND

    PALOMA BARCELO: Paloma Barcelo ', was born in Spain in 1960, when Manolo Barcelo' decides to found his own line by dedicating this label to his daughter Paloma. Since the beginning, the company has specialized in espadrilles and rope wedges. Thanks to Manolo's skill in crafting ropes and weaving, his creations conquer a large audience. In 2010, his son, Manuel, takes over the management of the company, creating high quality handcrafted footwear with a typical Spanish style. The latter is characterized by the materials used, such as leather, cotton or canvas for the upper part and raffia, rope or rubber for the soles. The beating heart of the business remains in Elche, Spain, keeping alive the most traditional values.