ARTICLE 1 - Purpose of the contract:
With these general conditions of sale, VIOLA SRL sells and the CUSTOMER buys remotely movable materials & goods indicated and offered for sale on the site www.VIOLA1964.com.
The contract is to be considered closed only through the Internet, and by the CUSTOMER access at www.VIOLA1964.com and the creation of a purchase order in accordance with the procedure laid down by www.viola1964.it
The Customers undertake to read the present general conditions of sale, prior to confirmation of their order.
ARTICLE 2 -Pre-contractual information for CUSTOMERS - art. 49 of Legislative Decree 206/2005
Before the conclusion of the purchase contract, the CUSTOMER, examines the nature of goods that are described in the individual product data sheets of its personal choice.
Before the conclusion of the purchase agreement and before the confirmation of the order with "payment obligation", the CUSTOMER declares to be informed about:
- The total price of the goods inclusive of taxes, with details of shipping costs and any other costs;
- The method of payment;
- The period within which VIOLA S.R.L. undertakes to deliver the goods
- The conditions, terms and procedures for exercising the right of withdrawal and make the return;
ARTICLE 3 - Product availability
The availability of the products refers to the actual availability at the moment when the CUSTOMER places the order. 
This availability must still be deemed to be indicative because, owing to the simultaneous presence of multiple users on the site, the products could be sold to other CUSTOMERS before confirming the order.
Even after sending the e-mail confirmation of the order sent by VIOLA SRL, there may be cases of partial or total unavailability of the commodity. 
In this case, the order will be adjusted automatically with the elimination of the unavailable product and the CUSTOMER will be notified immediately by e-mail.
If the CUSTOMER requires the cancellation of the order, solving the contract, VIOLA SRL will reimburse the amount paid within 14 days from the day VIOLA SRL  became aware of the decision of the customer to terminate the contract.
ARTICLE 4 - Payment
Any payment by the CUSTOMER may only take place by means of the credit cards listed on the site www.VIOLA1964.com with Paypal payment method and by cash with direct cash payment to UPS that delivers the products purchased for amounts not exceeding to € 999.99.
If paying by credit card, the actual charge of the order will only take place when the order is confirmed.
Communications relating to payment and data provided by the CUSTOMER exclusively take place on special protected lines. The security of payment by credit card is guaranteed by certification [see which circuits are used]
ARTICLE 5 - Prices
All the selling prices of the products listed on the site www.VIOLA1964.com are expressed in Euro and are inclusive of VAT for the Italian and European market (countries including: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland , France, Germany, Greece, Hungary, Ireland, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the UK) while the wholesale market - the EU prices do not include VAT.
The CUSTOMER accepts the right of VIOLA S.R.L. to modify its prices at any time, however, the goods will be invoiced based on the prices listed on the site at the time of order confirmation.
In the event of a computer error, manual, technical, or of any other nature that may result as a substantial change, not foreseen by VIOLA SRL, the selling price to the public, that makes exorbitant or clearly insignificant, the purchase order will be considered invalid and canceled and the amount paid by the Client will be refunded within 14 days. from the day of cancellation.
ARTICLE 6 - Duties and taxes
CUSTOMER assumes full responsibility to ensure that the product is legally imported into the country of destination. 
When the CUSTOMER places an order on the site www.VIOLA1964.com, the recipient becomes the subject importer and must comply with all the rules and laws of the country of destination. 
Orders shipped to countries outside the European Union may be subject to import taxes, duties and taxes in the country of destination. 
The recipient of an international shipment may incurr in taxes, duties and taxes referred to above, which are applied once the package reaches the destination country. 
Any additional customs duties are paid by the recipient; VIOLA srl  has no control over the prices and can not predict their amount.
ARTICLE 7 - Shipping and deliveries
VIOLA srl delivers in European with BARTOLINI (DPD, non-European countries via UPS and via BARTOLINI in Italy. 
In accordance with the international laws of Import / Export, the goods shipped are accompanied by an official invoice which states the total value of goods purchased in Euros. 
The invoice shows the value of each item purchased.
VIOLA srl He can not be held responsible for shipping delays caused by weather conditions, international customs issues or other circumstances beyond its control.
Orders are processed for shipment by VIOLA Srl Monday through Friday 11: 00-05: 30 (CET). 
Orders placed from Friday to Sunday will be processed the following Monday.
Orders for available goods, are subjected to confirmation of availability of goods and verification of transaction banking, are shipped the day after receipt of the order. The amount of transactions made with credit card is charged immediately when the order is processed and following an audit of the transaction by the Bank. In all cases, VIOLA S.r.l. We reserve the right to delay the delivery if the order can not be dispatched for reasons beyond its control. Please note that during promotions and balances may be some delays in delivery.
The products will be delivered within the terms set forth below:
Bartolini Express: 1-2 days (Shipping costs are FREE)
Bartolini Express (DPD): 2-4days (Shipping costs are € 12, or free over € 500)
Ups Saver: 2-3 days (Shipping costs are € 30, or free over € 500)
Shipping costs are FREE
The return shipment, with our BARTOLINI services, includes a contribution of 5€ will be deducted from the final refund.
Shipping costs are € 12, or free over € 500
The return shipment, with our BARTOLINI services, includes a contribution of 15€ will be deducted from the final refund.


Shipping costs are € 30€, or free over € 500

The return shipment, with our UPS services, includes a contribution of 30€ will be deducted from the final refund.

Also, in case of return, any extra customs fees and local taxes paid will be deducted from the refund

Missed delivery
If for any reason, an order is not delivered to the address of the CUSTOMER for the lack of cooperation by the CUSTOMER itself (incorrect phone number, wrong address, address absent, non-compliance of imports) as trade agreements, the package may be sent back to Italy at the expense of the CUSTOMER itself, including the import taxes. 
These charges will be deducted from any eventual reimbursement.
ARTICLE 8 - Withdrawal, return and change
If for any reason the customer is unsatisfied with an order, items can be returned for size or color change. 
The refund can be claimed within 14 days from the date of delivery of the goods.
To proceed to the goods return to VIOLA Srl you need to follow the steps below:
-Send an email to customercare@viola1964.com specifying if you want to change size, color or receive a refund.
-Viola1964.com may request, if deemed necessary, a photograph of the product to check its status in order to accept or not accept the return.
-After receiving the email, VIOLA Srl will send a return code that will be reported on the label applied to the purchased good.
- The goods must be returned intact, in the same condition they delivered: there should be no signs of wear, stains or damage of any kind and, if it were shoes, must not appear marked in any way, soles included.
-The goods must be returned and possibly packed in the same packaging in which they were delivered, filling the packing list inside the pack itself.
The customer is free to use its own carrier but in this case the shipping costs will be on customer charge.
The SEAL should not be in any way tampered with, broken or cut.
Otherwise, viola1964.com will not accept the return.
In case of a not previously accepted for the above reasons return, an amount equal to 10% of the expenditure incurred will be deducted from the refund, in case returned goods are still accepted.
ARTICLE 9 - Legal guarantee of conformity
In case of receipt of products not complying with orders or defective, the CUSTOMER has the right to restore conformity free of charge by repair or replacement of the product. 
The CUSTOMER may exercise this right if the defect becomes apparent within two years from delivery and report the defect to VIOLA SRL within two months from discovery.
ARTICLE 10 - Liability
VIOLA S.R.L. assumes no liability for disruptions caused by force majeure or unforeseeable circumstances, even where employees of a malfunction or disruption of the Internet, if it is unable to execute the order within the time stipulated in the contract.
ARTICLE 11 - Access to the site
The CUSTOMER has the right of access to the site for inspection and purchase. Any other use of the website or its content is not allowed any other use, in particular commercial. 
The integrity of the elements of this website, whether visual or sound, and related technology used remain the property of VIOLA SRL and they are protected by intellectual property rights.
ARTICLE 12 - Cookies
The www.VIOLA196.com website uses "cookies." Cookies are electronic files that record information about the navigation of the Client on the site (pages consulted, date and time of visit, etc ..) and allow to VIOLA SRL to offer a personalized service to their customers.
VIOLA S.R.L. informs the customer of the ability to disable the creation of such files, logging into your Internet configuration menu. It is understood that this will prevent the client to proceed to 'on-line purchase.
ARTICLE 13 - Wholeness
These Conditions of Sale are made by all of the terms that compose them. If one or more provisions of these Conditions of Sale is deemed invalid or declared that under the law, regulation or following a decision by a court of competent jurisdiction, the other provisions remain in full force and effect.
ARTICLE 14 - Governing Law and Jurisdiction
These Conditions of Sale are governed by Italian law.
Any dispute that can not be solved amicably will be subject to the exclusive jurisdiction of the Court of Brescia.
In any case, you can optionally use the mediation procedures under Legislative Decree 28/2010, for the resolution of any disputes that arise in the interpretation and execution of these terms of sale.